Key Partners Inc offers the following online skills assessments to individuals and to employers to assess general Customer Service knowledge and software skills.

Knowledge Assessments

Key Partners also provides various Professional Development Programs to further your career knowledge and growth.

• Advanced Spelling
• Analytical Skills
• Basic Arithmetic
• Basic Computer Terminology
• Business Etiquette
• Call Center Consumer Collections
• Call Center Customer Service Scenarios [audio]
• Call Center Customer Service Survey
• Call Center Listening Skills [audio]
• Call Center Retention [audio]
• Call Center Spanish-English Bilingual [audio]
• Call Center Telephone Etiquette
• Customer Service Mindset Survey
• Email Etiquette
• Internet Basics
• Listening Skills [audio]
• Retention
• Writing Sample - Customer Service
• Writing Sample - Collection Letter

Software Skills and Computer Competency Assessments

Key Partners also provides training classes in Microsoft Office 2003 to improve your software skills.

• Adobe Acrobat 6.0 Standard
• Adobe Acrobat 7.0 Standard
• Computer Literacy
• Microsoft Excel 2003 - Normal User
• Microsoft Excel 2003 - Power User
• Microsoft Excel 2003 - Whole Test
• Microsoft Internet Explorer 6.0
• Microsoft Outlook 2003
• Microsoft Word 2003 - Normal User
• Microsoft Word 2003 - Power User
• Microsoft Word 2003 - Whole Test