Assessments

Key Fact:

An adult will change careers four to five times in their working lifetime.

Call Center Skills Assessment

Key Partners Inc offers the following online skills assessments to individuals and to employers to assess Call Center performance and software skills.

Knowledge Assessments

Key Partners also provides various Professional Development Programs to further your career knowledge and growth.

  • Call Center 911 Operators
  • Call Center Advanced Spelling [audio]
  • Call Center Basic Spelling [audio]
  • Call Center Consumer Collections
  • Call Center Customer Service Scenarios [audio]
  • Call Center Customer Service Survey
  • Call Center Data Entry [audio]
  • Call Center Environment [audio]
  • Call Center Inbound Sales Skills
  • Call Center Listening Skills [audio]
  • Call Center Math
  • Call Center Outbound Sales Skills
  • Call Center Reference Manual [audio]
  • Call Center Retention [audio]
  • Call Center Spanish-English Bilingual [audio]
  • Call Center Technical Support [audio]
  • Call Center Telephone Etiquette
  • Call Center U.S. Cities Spelling [audio]
  • Call Center U.S. Geographical Locations
  • Call Center U.S. State Abbreviations [audio]
  • Call Center World Geography
  • Call Centre French Canadian-English Bilingual [audio]
  • French Canadian Call Centre Customer Service Survey
  • French Canadian Call Centre Telephone Etiquette
  • Spanish Call Center Customer Service Survey
  • Spanish Call Center Telephone Etiquette
  • U.K. Call Centre World Geography

Software Skills and Computer Competency Assessments

Key Partners also provides training classes in Microsoft Office 2003 to improve your software skills.

  • Computer Literacy
  • Corel WordPerfect 9.0 - Whole Test
  • Data Entry 10 Key
  • Data Entry 10 Key Quick Test
  • Data Entry 10 Key With Decimals
  • Data Entry Alpha Numeric
  • Data Entry Check Number Database
  • Data Entry Inventory Database
  • Microsoft Access 2003
  • Microsoft Internet Explorer 6.0
  • Microsoft Outlook 2003
  • Microsoft Excel 2003 - Normal User
  • Microsoft Excel 2003 - Power User
  • Microsoft Excel 2003 - Whole Test
  • Microsoft Word 2003 - Normal User
  • Microsoft Word 2003 - Power User
  • Microsoft Word 2003 - Whole Test
  • Typing - General (1 minute)
  • Typing - General (3 minutes)
  • Typing - General (5 minutes)