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Sales Account Executive – Northern U.S. & Canada The successful candidate will be responsible for driving sales of digital certificate solutions within the Northern U.S. and Canada. As a Sales Account Executive you will be in a hybrid role responsible for driving sales of digital certificate solutions into both the Enterprise, targeting small and medium organizations up to the Fortune 1000 and the Reseller Channel concentrating on hosting companies, internet service providers, web design companies and other related business models that would “resell” digital certificate solutions to their customers. Key Responsibilities: • Proactively develop new and existing Enterprise/Channel business within the Northern U.S. and Canadian territories. • Develop and implement individual territory strategies to meet ongoing booking objectives. • Serve as the key point of contact for multiple Enterprise and Channel partner accounts. • Provide feedback to management on competition, pricing, product issues and other relevant market conditions. • Meet or exceed sales quotas and revenue goals on a monthly/quarterly basis. • Manage and motivate Resellers to promote products to ensure revenue growth and customer satisfaction. • Good working knowledge of cloud-hosting, mobile applications and social networking. • Participate in trade shows, events, and training. • Provide accurate weekly forecasts and updates of committed business, potential upside and future opportunities to management. • Maintain detailed customer and prospect information related to individual territory in CRM system allowing management to easily understand the status of customer relationships, quickly ascertain potential sales pipeline, and closed business in the individual’s territory. • Proven track record of being a successful inside sales representative with exemplary phone skills. • Identify trends in the channel/partner market and provide feedback to management. Skills and Qualifications: • College level degree in related field or equivalent experience. Bachelor’s degree preferred. Any sales and/or business skills training would also be highly desirable. • Fluency in English and French Canadian • Thorough understanding of information security related products/services and/or the demonstrated ability to quickly learn/assimilate our solutions. • At least two years of related sales experience. • Excellent communication, interpersonal and “self” motivation abilities. • Strong presentation, both written and oral, as well as good analytical skills. Demonstrated ability to learn new technologies • The ability to effectively manage one’s own time and work independently to meet defined performance metrics and booking objectives. • Highly competitive and demonstrated ability to work well with others in a fast-paced, team-based, sales environment. • Salesforce CRM Experience Bonus Qualifications: • Solid background in selling complex technical solutions is a definite plus
Enterprise New Business Development Representative This outbound “hunting” and lead generation role will engage network and security IT contacts regarding managed digital certificates services. The main target will be “enterprises” that range from $50MM through the Fortune 1000. Key Responsibilities: Individual will use cold calling and other “outbound” methods such as email, to uncover potential business. Will identify and uncover key sales levers to qualify a company’s interest in utilizing certificate solutions. • Identify “buyers” of digital certificates in their IT infrastructure and security groups • Uncover their current vendor strategy and quantities/types of certificates used annually • Establish the timing/timeframes of their annual purchases and establish their contract situation with the current vendor. • Gain basic understanding about their budget(s) process and “how they buy” like security solutions. • Present high level benefits and create interest in working with PKI platforms. • When “qualified” appropriately “pass” the opportunity to an Enterprise Account Executive using designated process in the Salesforce CRM system. • If there is a high degree of urgency or where timing is well aligned close for a meeting (initial discovery call, web demo, etc.) with geographically aligned account manager. • Continuously manage and nurture a pipeline of lower level, less qualified leads until they meet outlined lead criteria (identified key contact, understand business potential/number of certificates, timeframes/timing, & budget/buying process). • Work closely with all Enterprise Account Executives and provide additional feedback as necessary as the sales team engages the “qualified” leads that have been passed. • Maintain detailed prospect information related to individual territory in Salesforce CRM system. Information should be very thorough and allow management and Enterprise Account Executives to easily understand the status of customer relationships, quickly ascertain potential passed and opportunities in progress. • Use provided prospecting tools like RainKing and others to help identify and supplement contacts within the target companies. • Provide detailed weekly forecast and update of in process leads, potential upside and future opportunities to management and enterprise sales team. Skills and Qualifications: • One to two years of sales/ lead generation experience and/or customer service experience • Excellent communication skills including a confident telephone manner and solid writing skills • Excellent organizations skills with the ability to prioritize and manage multiple lead lists • Good interpersonal skills with the ability to interact well with customers and internal departments • Experience with prospecting for new business including data mining, lead qualification, and cold calling desired. • Highly motivated with the ability to work independently using their own initiatives as well as working as part of a team • Thorough understanding of information security related products/services and/or the demonstrated ability to quickly learn/assimilate our solutions • Associates or Bachelor’s Degree • Demonstrated superior internal and external customer service skills • Strong analytical, business process development and problem solving skills • Ability to work both independently and drive and lead projects as necessary • Proficiency with MS Outlook, MS Excel and MS Word • Proficiency with CRM applications (preferably Salesforce.com) and related tools • Knowledge or ability to quickly learn sales/marketing tools like RainKing, ActOn, LinkedIn etc. that are used by all core teams Performance Goals Ability to meet monthly lead generation goals and opportunity “metrics” ranging from 22 to 45 qualified leads and/or eight+ (8) scheduled appointments/web demo’s per month. Meet required activity metrics, average seventy (70) plus outbound calls per day and exceed an average of three (3.0) hours of talk time daily.
In the position of Retail Sales/Product Consultant the successful candidate will be responsible for assisting Sales and Marketing with lead and demand generation for all product lines. This individual will proactively identify new business for both Retail and Enterprise Sales, conduct research on target prospects and close retail opportunities within North America. This position is located in our Portsmouth, NH office. Key Responsibilities: • Qualify and convert incoming leads into sales and/or sales opportunities for other sales divisions • Work with Marketing Team on executing call campaigns where prospects have been identified in both named and non-named accounts with the objective of creating qualified leads for Retail and Enterprise Sales Teams. • Follow-up with prospects who have attended recent company events (Trade Show, Webinars, email campaigns etc.) with the objective of qualifying leads for the sales force. • Carry out lead generation and data mining, including building lead list and qualification of leads to varying levels • Analyze prospects current security needs, business obstacles or projects where solutions can be potentially positioned • Develop and manage a detailed Monthly/Quarterly leads report in CRM showing lead maturity • Manage monthly retail customer renewals cycles across all products • Other duties as assigned by manager • Assist retaining existing customers by ensuring renewals are kept up-to-date Skills and Qualifications: • One to two years of sales/ lead generation experience and/or customer service experience • Excellent communication skills including a confident telephone manner and solid writing skills • Excellent organizations skills with the ability to prioritize and manage multiple lead lists • Good interpersonal skills with the ability to interact well with customers and internal departments • Experience with prospecting for new business including data mining, lead qualification, and cold calling desired. • Highly motivated with the ability to work independently using their own initiatives as well as working as part of a team • Thorough understanding of information security related products/services and/or the demonstrated ability to quickly learn/assimilate • Associates or Bachelor’s Degree • Demonstrated superior internal and external customer service skills • Strong analytical, business process development and problem solving skills • Ability to work both independently and drive and lead projects as necessary • Proficiency with MS Outlook, MS Excel and MS Word • Proficiency with CRM applications (preferably Salesforce.com) and related tools • Knowledge or ability to quickly learn sales/marketing tools like RainKing, ActOn, etc. that are used by all core teams
Senior Machinist (1st Shift - Multiple Openings) Operations Job Description: Summary of Position Responsibility: Perform machine operations on numerically controlled and/or manual machines. Operate numerous complex machines effectively. Essential Duties and Responsibilities include the following: • Perform machining operations such as turning, milling, drilling, reaming, and tapping to very close tolerances on a wide variety of materials, on CNC machining centers, manual lathes, mills, grinders, and jig mills. • Interpret complex engineering drawings and follow written and oral instructions. Make all required mathematical calculations without assistance. • Use precision measuring instruments to insure that parts produced meet quality standards. • Perform duties during machine cycle time such as inspect parts, maintain tooling, debur parts, stamp part numbers, or general housekeeping. • Make difficult set-ups consisting of indicating, leveling, clamping, and blocking. Determine pick-up points, set stops, and controls, and check tooling. Solve complex daily technical problems with little assistance. • Select correct cutting tools & Feeds & Speeds consistent with proper machining practices. • Replace tooling and make machine adjustments to maintain product quality standards. • Create and Edit N/C programs effectively as required. • Train and provide guidance to lesser-experienced machinists in all aspects of their duties. • Other duties may be assigned or required for the performance of this position. Non-essential Duties and Responsibilities include the following: • Prepare and maintain appropriate reports, records or other data as required. Detect and report improper operations, faulty equipment, defective materials and unusual conditions to Supervisor. Ensure that work area and equipment are maintained in a clean, orderly and safe condition, and that prescribed safety measures are followed, and ensure compliance with established Company policies, procedures, rules and regulations. • Other duties may be assigned or required for the performance of this position. Job Requirements: Knowledge & Experience: • Experience programming and running Mazak vertical milling machines. • Use of advanced trade mathematics together with the use of complicated drawings, specifications, all varieties of precision measuring instruments, CNC equipment, multi-machine work stations. • Equivalent to 1 to 3 years of applied training. • Minimum of 5 years work experience. Job Benefits: Comprehensive benefits package designed to meet the needs of employees. Most benefits begin on the employees' first day of employment.
The Verification Specialist is a key member of the Client Services and Vetting Team. You will be responsible for ensuring that customer created applications meet the company’s strict security policies and maintain Web Trust Compliance. As a member of this team you will follow our security procedures with the goal of enhancing the department's operational effectiveness such as improving issuance times and/or customer satisfaction. Dependent on business demand you may be required to alter shifts and hours of work to meet customer needs. This is considered a “Trusted Role” due to responsibility for the validation (authentication and verification) of new and renewal customer enrollments to ensure the delivery of a trusted product • The vetting process requires quick execution, so the Verification Specialist must be able to work efficiently, and be well organized in order to track multiple simultaneous applications. • The ability to apply procedure-driven tasks to process certificate applications, ensuring compliance with GlobalSign's strict security policies. • The vetting officer must be comfortable communicating with customers with tact and diplomacy, and be able to project a professional image. • Some interpretation of customer and organizational authentication guidelines may be required and you will be expected to be able to apply sound reasoning to reach decisions and be prepared to record and defend your decisions. • Researching, investigating, and resolving customer technical issues. This involves frequent written and verbal communication with customers. • You will be working as part of a dynamic team that has a culture of initiative, drive and good humor. The workload will fluctuate and you will be expected to respond flexibly to support your fellow team members and help to drive rapid growth. QUALIFICATIONS • Associates Degree in computer science or related area of study • Extensive knowledge of the Microsoft Office suite, Adobe products, and the Internet environment. • Previous customer support or related verification experience required. • Must successfully pass a background check to achieve and maintain trusted employee status
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