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JOB PURPOSE The Director of Quality & Risk Management is responsible for comprehensive performance measurement/improvement activities, risk management and patient safety. It includes publicly reported measures and other Quality reviews, risk management, Joint Commission and CARF accreditation requirements and program development oversight. This position also acts as a role model and mentor to the various hospital departments and medical staff in facilitating and supporting their quality, safety and risk management activities, both via the provision of data as well as direct support of their quality improvement efforts. The role requires a strong foundation of clinical knowledge, performance improvement/risk management education, state and federal regulations, Joint Commission and CARF standards, staff development/supervision, organizational savvy, data analysis abilities, and strong written and verbal communication skills. QUALIFICATIONS • BS/BA from an accredited school (Masters preferred). • 7+ years’ experience in health care in the inpatient setting with a focus on quality and risk management. • In-depth knowledge of Joint Commission, CARF and CMS standards for licensing and accreditation. • Experience in clinical process improvement and clinical program development. • Possess moral and ethical standards complementary to quality health care delivery. • Proven ability to scope, plan, and execute project based research and analysis. • Ability to demonstrate competency in systems thinking and financial management in an • Inter-disciplinary environment. • Be in good physical and mental health. • Promote a positive and professional image. • Demonstrate effective communication skills. • Strong time management and organizational skills. • Current New Hampshire Nursing License.
Application Program Manager The Application Program Manager will be involved with all aspects of our enterprise applications. They will orchestrate extraordinary service to our internal clients, including those representing sales, marketing, finance, manufacturing and service. As well, this Individual will be looked to provide strong subject matter expertise and vision in defining, implementing, and supporting best in class application solutions like Agile, Advanced Supply Chain, eCommerce, and others. Responsibilities include overseeing all aspects of projects: • Management of the end-to-end lifecycle of all assigned projects • Interact with customers and vendors to gather project requirements and act as liaison between customer and design, development and testing teams • Simultaneously lead several projects with varied complexity, multiple deliverables, team members and audiences requiring ongoing prioritization and relationship management • Promote smooth workflow and communication between teams and departments • Ensure workflow progresses efficiently and projects/staff are organized as priorities shift • Management goals-Maintain and update project status report and run weekly status meetings • Adopt, enhance and improve department processes • Responsible for regular reporting of project portfolio health to business and IT executive management communicating consolidated project milestones and deliverables as part of detailed project status reporting. Project Status reporting would include status and insights on critical path impact, dependencies, milestones, resources, cost, work breakdown structures, etc. • Possess strong negotiation and change management skills • Responsible for the delivery of a project and/or a portfolio of IT projects specific to a line of business and/or technology/application platform. • Anticipates customers and project needs and proactively develops solutions to meet them. • Serves as a key resource on complex and/or critical project issues. • Reviews work performed by others and provides recommendations for improvement. • Forecasts and plans resource requirements. • Ensures adherence to standards, processes and policies related to IT projects • May lead third party, contractor, functional, technical and/or business segment teams or projects. • Develops a business context understanding of technical solutions in order to communicate project importance, status and impacts to executives and business stakeholders. • Motivates and inspires other team members. • Manages cross-functional interdependencies • Provides risk management and issue/problem resolution as required Job Requirements • BS required in Computer Science preferred (another highly-analytic, problem-solving field also may be acceptable). • 10+ years of IT Project Management experience • 6-10 Years of directly related ERP applications and IT project management experience, preferably in a mid-sized entrepreneurial business • 6-10 Years supporting, remediating, and enhancing Order to Cash workflow, and/or other manufacturing related modules and applications • 4+ years of ERP (Oracle EBS, or enterprise ERP) application related project management experience either as part of an implementation, upgrade, new development or production support team • Strong Issue Management, Prioritization, Consensus Building • Proficiency with MS Office (Including Word, Excel, Outlook, PowerPoint, Visio, Project) • Proficiency with MS Project • Experience managing a development and/or systems analysis team • Experience Mentoring and developing junior staff • Previous experience managing executive and customer relationships • Superior communication and leadership skills • An “A” type personality: passionate and high energy • Capability to rely on limited experience and judgment to make decisions • Creative problem solving skills, and the capability to get things done • Strong commitment to quality
Sr. Applications Analyst (Finance) (SAAF) The Sr. Applications Analyst (Finance) role will provide financial domain subject matter expertise. They will maintain, improve/develop, and train users on our systems, though primarily Oracle ERP Manufacturing components (db: 11g, application: 184.108.40.206). Upon notification/request from users, or under direction of the Application Program Manager, the Sr. Applications Analyst will actively log and triage requests to appropriate IT staff. The Applications Analyst will be the primary touch point for both users and IT resources to understand the status of current requests, and will be responsible for the timely execution/dispatch of issues or requests. User satisfaction and responsiveness to the user is a primary goal. The Sr. Applications Analyst must be able to deliver to a high degree of customer service including meeting customer requirements, quality (error-free and validated) and speed. The customer will be users, business process owners (for example, the Finance Manager), but will also include executives or IT senior management. The position will work in concert with Business Process Engineering staff, IT and general management. Requests may include specific application issues requiring training or responsibility changes, applications improvements (e.g., workflows), or business process issues/improvements requiring training or re-direction to appropriate Business Process staff. Identifying the underlying root cause, prioritizing and directing requests, creating accountability within the IT organization, and providing strong communication to users and IT management will be paramount to the success of a Systems Analyst. Responsibilities include overseeing all aspects of projects: • Customizes and configures workflow to allow the integration of client/server applications • Conducts scoping including required analysis and identification of issues • Tests ERP layout to ensure the system is meeting corporate needs • Engineers solutions, creation of a work plan to achieve solutions, and prioritization of tasks • Sets deadlines, assigning/delegating tasks to resources, and creating daily accountability for resources • Creating/managing documentation as required to support deliverables • Delivery of solutions and training with internal customers by providing leadership in communicating with user and business in the completion of assigned projects. • Follow-up/post-mortem activities/documentation to improve solutions and delivery in the future • Proactively assess opportunities, risks, and challenges for technology and business. • Proposes and creates solutions aligned with business goals
Planning Coordinator – Aquaculture Procurement The Planning Coordinator will be responsible to plan, schedule and execute solutions that help ensure we have a supply of inventory to meet the needs of our customers. You will work closely with external resources such as our suppliers, custom and brokerage firms and internal groups such as sales & marketing, production, distribution, quality, research and development and accounting. Occasional travel will be required to other locations across the organization within North America. Key responsibilities: • Responsible for the complete ordering process with suppliers from setting up orders, advising suppliers of required shipping plans, confirmation of orders, handling required documents for customs brokers and follow up with QC and matching of invoices for payment. • Work closely with marketing and sales to ensure that accurate forecasts for procured items are available to meet production and customer needs. • Generate buyer reports to communicate monthly needs that keep inventory levels at pre-determined safety stock levels. • Enter and monitor blanket purchase orders to assist the Buyers to negotiate new contracts on a timely basis. Determines the requirements for long term orders with suppliers. • Work with suppliers to adjust orders based on the fluctuating needs of our internal customers (sales forecasts and the production plant schedules). Monitor and update the JD Edwards system with current ETA's in order to foresee gaps in supply allowing for time to take corrective action. • Support & update the Procurement Module information to ensure accuracy & reliability. Participate in the further development & improvement of the Procurement Module. • Facilitate set up of new suppliers and assist suppliers with Procurement Module related issues. • Ensure the timely disposition of rejected products and arranges for product to be returned to supplier. • Represent Procurement in weekly meetings which allows for the exchange of information requiring items that could impact customer service and production requirements. • Provide feedback to the Director of Procurement, relating to supplier issues, which will enable us to improve supplier performance. • Assist Procurement in building strong relationships with suppliers and our customers, both internal and external. • Support company's strategic goals through the effective implementation of strategies by the Procurement Department. Requirements Job Specifications: • University degree in business or related field or equivalent experience; • Background in supply chain management is an asset; • Excellent communications and organizational skills; • Ability to manage multiple tasks with strong follow up; • Team Player that delivers on exceptional customer service; • Ability to learn and effectively use multiple systems such as Microsoft Office, Lotus Notes, JD Edwards, Q4Bis and others; • Customer service driven with the ability to problem solve using good judgment to plan, schedule and execute.
Sales Account Executive – Northern U.S. & Canada The successful candidate will be responsible for driving sales of digital certificate solutions within the Northern U.S. and Canada. As a Sales Account Executive you will be in a hybrid role responsible for driving sales of digital certificate solutions into both the Enterprise, targeting small and medium organizations up to the Fortune 1000 and the Reseller Channel concentrating on hosting companies, internet service providers, web design companies and other related business models that would “resell” digital certificate solutions to their customers. Key Responsibilities: • Proactively develop new and existing Enterprise/Channel business within the Northern U.S. and Canadian territories. • Develop and implement individual territory strategies to meet ongoing booking objectives. • Serve as the key point of contact for multiple Enterprise and Channel partner accounts. • Provide feedback to management on competition, pricing, product issues and other relevant market conditions. • Meet or exceed sales quotas and revenue goals on a monthly/quarterly basis. • Manage and motivate Resellers to promote products to ensure revenue growth and customer satisfaction. • Good working knowledge of cloud-hosting, mobile applications and social networking. • Participate in trade shows, events, and training. • Provide accurate weekly forecasts and updates of committed business, potential upside and future opportunities to management. • Maintain detailed customer and prospect information related to individual territory in CRM system allowing management to easily understand the status of customer relationships, quickly ascertain potential sales pipeline, and closed business in the individual’s territory. • Proven track record of being a successful inside sales representative with exemplary phone skills. • Identify trends in the channel/partner market and provide feedback to management. Skills and Qualifications: • College level degree in related field or equivalent experience. Bachelor’s degree preferred. Any sales and/or business skills training would also be highly desirable. • Fluency in English and French Canadian • Thorough understanding of information security related products/services and/or the demonstrated ability to quickly learn/assimilate our solutions. • At least two years of related sales experience. • Excellent communication, interpersonal and “self” motivation abilities. • Strong presentation, both written and oral, as well as good analytical skills. Demonstrated ability to learn new technologies • The ability to effectively manage one’s own time and work independently to meet defined performance metrics and booking objectives. • Highly competitive and demonstrated ability to work well with others in a fast-paced, team-based, sales environment. • Salesforce CRM Experience Bonus Qualifications: • Solid background in selling complex technical solutions is a definite plus
Enterprise New Business Development Representative This outbound “hunting” and lead generation role will engage network and security IT contacts regarding managed digital certificates services. The main target will be “enterprises” that range from $50MM through the Fortune 1000. Key Responsibilities: Individual will use cold calling and other “outbound” methods such as email, to uncover potential business. Will identify and uncover key sales levers to qualify a company’s interest in utilizing certificate solutions. • Identify “buyers” of digital certificates in their IT infrastructure and security groups • Uncover their current vendor strategy and quantities/types of certificates used annually • Establish the timing/timeframes of their annual purchases and establish their contract situation with the current vendor. • Gain basic understanding about their budget(s) process and “how they buy” like security solutions. • Present high level benefits and create interest in working with PKI platforms. • When “qualified” appropriately “pass” the opportunity to an Enterprise Account Executive using designated process in the Salesforce CRM system. • If there is a high degree of urgency or where timing is well aligned close for a meeting (initial discovery call, web demo, etc.) with geographically aligned account manager. • Continuously manage and nurture a pipeline of lower level, less qualified leads until they meet outlined lead criteria (identified key contact, understand business potential/number of certificates, timeframes/timing, & budget/buying process). • Work closely with all Enterprise Account Executives and provide additional feedback as necessary as the sales team engages the “qualified” leads that have been passed. • Maintain detailed prospect information related to individual territory in Salesforce CRM system. Information should be very thorough and allow management and Enterprise Account Executives to easily understand the status of customer relationships, quickly ascertain potential passed and opportunities in progress. • Use provided prospecting tools like RainKing and others to help identify and supplement contacts within the target companies. • Provide detailed weekly forecast and update of in process leads, potential upside and future opportunities to management and enterprise sales team. Skills and Qualifications: • One to two years of sales/ lead generation experience and/or customer service experience • Excellent communication skills including a confident telephone manner and solid writing skills • Excellent organizations skills with the ability to prioritize and manage multiple lead lists • Good interpersonal skills with the ability to interact well with customers and internal departments • Experience with prospecting for new business including data mining, lead qualification, and cold calling desired. • Highly motivated with the ability to work independently using their own initiatives as well as working as part of a team • Thorough understanding of information security related products/services and/or the demonstrated ability to quickly learn/assimilate our solutions • Associates or Bachelor’s Degree • Demonstrated superior internal and external customer service skills • Strong analytical, business process development and problem solving skills • Ability to work both independently and drive and lead projects as necessary • Proficiency with MS Outlook, MS Excel and MS Word • Proficiency with CRM applications (preferably Salesforce.com) and related tools • Knowledge or ability to quickly learn sales/marketing tools like RainKing, ActOn, LinkedIn etc. that are used by all core teams Performance Goals Ability to meet monthly lead generation goals and opportunity “metrics” ranging from 22 to 45 qualified leads and/or eight+ (8) scheduled appointments/web demo’s per month. Meet required activity metrics, average seventy (70) plus outbound calls per day and exceed an average of three (3.0) hours of talk time daily.
In the position of Retail Sales/Product Consultant the successful candidate will be responsible for assisting Sales and Marketing with lead and demand generation for all product lines. This individual will proactively identify new business for both Retail and Enterprise Sales, conduct research on target prospects and close retail opportunities within North America. This position is located in our Portsmouth, NH office. Key Responsibilities: • Qualify and convert incoming leads into sales and/or sales opportunities for other sales divisions • Work with Marketing Team on executing call campaigns where prospects have been identified in both named and non-named accounts with the objective of creating qualified leads for Retail and Enterprise Sales Teams. • Follow-up with prospects who have attended recent company events (Trade Show, Webinars, email campaigns etc.) with the objective of qualifying leads for the sales force. • Carry out lead generation and data mining, including building lead list and qualification of leads to varying levels • Analyze prospects current security needs, business obstacles or projects where solutions can be potentially positioned • Develop and manage a detailed Monthly/Quarterly leads report in CRM showing lead maturity • Manage monthly retail customer renewals cycles across all products • Other duties as assigned by manager • Assist retaining existing customers by ensuring renewals are kept up-to-date Skills and Qualifications: • One to two years of sales/ lead generation experience and/or customer service experience • Excellent communication skills including a confident telephone manner and solid writing skills • Excellent organizations skills with the ability to prioritize and manage multiple lead lists • Good interpersonal skills with the ability to interact well with customers and internal departments • Experience with prospecting for new business including data mining, lead qualification, and cold calling desired. • Highly motivated with the ability to work independently using their own initiatives as well as working as part of a team • Thorough understanding of information security related products/services and/or the demonstrated ability to quickly learn/assimilate • Associates or Bachelor’s Degree • Demonstrated superior internal and external customer service skills • Strong analytical, business process development and problem solving skills • Ability to work both independently and drive and lead projects as necessary • Proficiency with MS Outlook, MS Excel and MS Word • Proficiency with CRM applications (preferably Salesforce.com) and related tools • Knowledge or ability to quickly learn sales/marketing tools like RainKing, ActOn, etc. that are used by all core teams
Outstanding opportunity for an experienced CUSTOMER SERVICE MANAGER. This is a 'hands on' leadership role overseeing a small office team who communicates with customers in a courteous, efficient, and effective manner to enter, acknowledge, and track orders, and to update customers on their order status in a “make-to-order” manufacturing environment. The ideal candidate will be customer-centric with strong leadership skills and exacting attention to detail who can successfully manage multiple activities in a fast-paced, results-oriented environment. Position Summary: The Customer Service Manager manages a small team in dealing with customers as the first line of defense, interacting with sales people, dealing with exceptions to the routine, and handling pricing structures, all with the goal of customer satisfaction. Key to the role is the ability to work closely with customers and anticipate issues in order to maintain 100% On Time Delivery, helping us solidify our position as the customer’s first choice as a supplier. Essential job functions: • The Customer Service Manager is responsible for the customer order process, from customer inquiry, order entry, order status reporting to delivery, and exception handling, including managing requests for changes, expedited shipments, returns, quoting, etc. The current team includes two Customer Service Representatives. • Provide overall strategic direction to the Customer Service team, assessing customer requirements to drive process improvements. • Ensure communication excellence and a positive experience for the company’s customers. Act as appeal level with customer issues. Provide feedback to sales/marketing and operations to drive continuous improvement. • Work effectively with outside sales contacts, providing important product information including prices, formal quotes, and specifications as needed. • Make adjustments to order management processes based on changes in demand and market conditions, providing overall strategy and day-to-day oversight and guidance to the Team. • Prepare reports and communicate order fulfillment metrics to management on a weekly and periodic basis. • Drive improved efficiency and effectiveness, exceed customer expectations, increase order hit rates, and ensure compliance to company objectives. Requirements: • Demonstrated success in leading a Customer Service Team in a manufacturing team environment. • Proven capabilities to develop and maintain high-level relationships with customers and all levels of management. • Team player with leadership, drive and exceptional verbal, written and telephone communication skills. • Familiarity withERP. • Extremely knowledgeable in Microsoft Office, especially Excel.
POSITION PURPOSE: • The IT Specialist’s primary purpose is to provide administration and installation for all systems and infrastructure equipment and support of system users and requirements. • The IT Specialist is the onsite IT resource for MA facilities as well as a secondary resource for all other facilities locations as needed. ESSENTIAL DUTIES & RESPONSIBILITIES: • Perform specific technical work in areas related to, but not limited to virtualization, IT Security, telephony systems, network\system infrastructure, back up and disaster recovery, etc. • Effect repairs, upgrades and preventive maintenance on computer or related equipment as needed. • Assume all day to day IT responsibilities for MA facilities. • Participate in all Group level activities as directed. • Maintain IT-related documents and software media within the guidelines of the IT Quality Management System (QMS) and/or ISO requirements. • Help enforce all company IT policies. • Follow all documented procedures, work instructions and training. • This position will be proficient with supported end-user software applications and operating systems. • The IT Specialist will be required to work with all types of computers and related hardware. • Perform other related task as directed by the Manager of Information Technology. KNOWLEDGE / SKILLS / ABILITIES: • Bachelor’s Degree in a computer or IT related field • 3+ yrs of IT experience • CompTIA A+ and Network+ or equivalent certification or equivalent work experience • Good interpersonal skills and a desire to assist others • Responds promptly to customer needs and meets commitments • Good communication and problem solving skills QUALIFICATIONS / PRIOR EXPERIENCE: • Proficient with communications protocols such as TCP/IP and networking • Proficient with Microsoft server systems and Active Directory • Proficient at effecting PC repairs and upgrades to include software • At least three years working with Windows-based PCs in a networked environment • Experience working with infrastructure equipment such as routers, switches and firewalls • Experience working with legacy and IP telephony/VoIP systems • Above average proficiency in all Microsoft Office applications • Above average ability to develop documents and other communications in a clear and concise manner to communicate effectively with both technical and non-technical audiences • Database experience with MS Access and MS SQL Server or similar SQL-based systems a plus WORK ENVIRONMENT/OTHER REQUIREMENTS: • Periodic lifting of computer equipment to include monitors, computers and printers • Use of hand tools to effect repairs on computer equipment • Travel to other locations within the United States as necessary • The work performed is conducted in a climate-controlled facility with moderate noise levels that are within OSHA limits
Senior Machinist (1st Shift - Multiple Openings) Operations Job Description: Summary of Position Responsibility: Perform machine operations on numerically controlled and/or manual machines. Operate numerous complex machines effectively. Essential Duties and Responsibilities include the following: • Perform machining operations such as turning, milling, drilling, reaming, and tapping to very close tolerances on a wide variety of materials, on CNC machining centers, manual lathes, mills, grinders, and jig mills. • Interpret complex engineering drawings and follow written and oral instructions. Make all required mathematical calculations without assistance. • Use precision measuring instruments to insure that parts produced meet quality standards. • Perform duties during machine cycle time such as inspect parts, maintain tooling, debur parts, stamp part numbers, or general housekeeping. • Make difficult set-ups consisting of indicating, leveling, clamping, and blocking. Determine pick-up points, set stops, and controls, and check tooling. Solve complex daily technical problems with little assistance. • Select correct cutting tools & Feeds & Speeds consistent with proper machining practices. • Replace tooling and make machine adjustments to maintain product quality standards. • Create and Edit N/C programs effectively as required. • Train and provide guidance to lesser-experienced machinists in all aspects of their duties. • Other duties may be assigned or required for the performance of this position. Non-essential Duties and Responsibilities include the following: • Prepare and maintain appropriate reports, records or other data as required. Detect and report improper operations, faulty equipment, defective materials and unusual conditions to Supervisor. Ensure that work area and equipment are maintained in a clean, orderly and safe condition, and that prescribed safety measures are followed, and ensure compliance with established Company policies, procedures, rules and regulations. • Other duties may be assigned or required for the performance of this position. Job Requirements: Knowledge & Experience: • Experience programming and running Mazak vertical milling machines. • Use of advanced trade mathematics together with the use of complicated drawings, specifications, all varieties of precision measuring instruments, CNC equipment, multi-machine work stations. • Equivalent to 1 to 3 years of applied training. • Minimum of 5 years work experience. Job Benefits: Comprehensive benefits package designed to meet the needs of employees. Most benefits begin on the employees' first day of employment.
The Verification Specialist is a key member of the Client Services and Vetting Team. You will be responsible for ensuring that customer created applications meet the company’s strict security policies and maintain Web Trust Compliance. As a member of this team you will follow our security procedures with the goal of enhancing the department's operational effectiveness such as improving issuance times and/or customer satisfaction. Dependent on business demand you may be required to alter shifts and hours of work to meet customer needs. This is considered a “Trusted Role” due to responsibility for the validation (authentication and verification) of new and renewal customer enrollments to ensure the delivery of a trusted product • The vetting process requires quick execution, so the Verification Specialist must be able to work efficiently, and be well organized in order to track multiple simultaneous applications. • The ability to apply procedure-driven tasks to process certificate applications, ensuring compliance with GlobalSign's strict security policies. • The vetting officer must be comfortable communicating with customers with tact and diplomacy, and be able to project a professional image. • Some interpretation of customer and organizational authentication guidelines may be required and you will be expected to be able to apply sound reasoning to reach decisions and be prepared to record and defend your decisions. • Researching, investigating, and resolving customer technical issues. This involves frequent written and verbal communication with customers. • You will be working as part of a dynamic team that has a culture of initiative, drive and good humor. The workload will fluctuate and you will be expected to respond flexibly to support your fellow team members and help to drive rapid growth. QUALIFICATIONS • Associates Degree in computer science or related area of study • Extensive knowledge of the Microsoft Office suite, Adobe products, and the Internet environment. • Previous customer support or related verification experience required. • Must successfully pass a background check to achieve and maintain trusted employee status
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